Return Policy
Return & Refund Policy
At Yaeilnorm, we want returns and refunds to be as clear and straightforward as possible.
This Return & Refund Policy applies to eligible purchases made through yaeilnorm.com.
1. 30-Day Return Period
Eligible products may be requested for return within 30 days from the date confirmed delivery takes place.
Before sending an item back, please contact our customer care team:
We will review your request, determine whether the product is eligible, and provide the appropriate return instructions and return address.
Please do not send a product back before contacting us. Returns sent without authorization or to an address that has not been provided by our support team may be delayed or may not be processed.
2. Conditions for an Eligible Return
Unless the product arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:
- Unused or maintained in like-new condition
- Free from damage caused after delivery
- Unmodified
- Returned with all originally supplied components
- Returned with any included accessories
- Returned with lids, straws, saucers, or other removable components originally supplied with the product
- Accompanied by product instructions or inserts where provided
- Returned in the original protective packaging where reasonably possible
We may also request proof of purchase, such as your order number or confirmation email.
Because Yaeilnorm offers ceramic mugs and drinkware that may include sculptural handles, decorative lids, saucers, raised details, or other delicate components, returned products should be packaged carefully to minimize the risk of damage during transportation.
Returned items may be inspected before a refund is approved.
3. Opened or Used Products
Simply opening a product does not automatically prevent it from being returned.
However, where permitted by applicable law, preference-based returns involving opened or used products may be inspected to determine their condition.
Returned products should generally not show evidence of:
- Excessive use
- Misuse
- Customer-caused chips, cracks, scratches, stains, breakage, or other damage
- Unauthorized repairs
- Alterations or modifications
- Missing accessories or components
- Damage caused by inappropriate cleaning, storage, handling, or use
Where customer handling beyond what is reasonably necessary to inspect or evaluate a product results in a material loss of value, an appropriate deduction may be made where permitted by applicable law.
4. Items That May Not Be Returnable
Where legally permitted, certain products may be excluded from preference-based returns, including:
- Personalized or customized products
- Gift cards
- Products clearly identified as final sale
- Products damaged through misuse or improper handling
- Products modified or repaired without authorization
- Products missing significant components because of customer handling
- Other products clearly identified as non-returnable before purchase
Any product-specific exclusions will be stated on the relevant product page or communicated before a return is approved.
Nothing in this section is intended to restrict statutory consumer rights that cannot legally be excluded.
5. Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your Yaeilnorm order reasonably soon after delivery.
This is especially important for delicate ceramic and drinkware products such as:
- Sculptural ceramic mugs
- Mugs with raised or three-dimensional decorations
- Mugs with distinctive or delicate handles
- Lidded mugs
- Mug and saucer sets
- Products supplied with straws
- Character-inspired ceramic pieces
- Other decorative drinkware
If your order arrives:
- Cracked or chipped
- Broken
- Scratched
- Damaged
- Defective
- Incorrect
- Missing accessories
- Missing components
- Incomplete
please contact us as soon as reasonably possible.
To assist with our review, we may request:
- Your order number
- Product name
- Clear photographs of the product
- Photographs of the internal protective packaging
- Photographs of the external shipping package
- A photograph of the shipping label, where available
- A short video showing the problem where useful
A video may be particularly helpful for issues involving a loose handle, improperly fitting lid, damaged straw, broken saucer, detached decorative element, or another product feature.
After reviewing the information provided, we will explain the appropriate next steps based on the circumstances, applicable Yaeilnorm policies, and relevant consumer laws.
6. Basic Product Checks Before a Return
For certain product issues, our customer support team may suggest simple checks before arranging a return.
Depending on the product, these may include:
- Checking whether a lid is correctly positioned
- Confirming removable components are properly fitted
- Inspecting the mug for visible cracks or damage
- Checking included straws or accessories
- Reviewing product-specific instructions
- Reviewing applicable care guidance
For mugs from the Modern Ritual Collection, Dreamy Sweet Mug Collection, or Whimsical Art Collection, we may request photographs or additional information to help determine the nature of the problem.
You are not required to continue using any product that appears cracked, broken, damaged, or otherwise unsuitable for continued use.
7. Return Shipping Costs
For preference-based returns, including situations such as:
- Changing your mind
- Selecting the wrong colour, style, variation, or product
- No longer wanting the item
- The product not matching your personal preferences
- Other reasons that did not result from an error by Yaeilnorm
the customer is generally responsible for return shipping costs where permitted by applicable law.
If Yaeilnorm confirms that a product was:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Incomplete
- Otherwise eligible for seller-paid return costs under applicable law
we will provide the appropriate return or resolution instructions.
Please do not purchase expensive international return shipping independently before receiving instructions from our customer care team.
8. Original Shipping Fees
For preference-based returns, the original shipping cost is generally non-refundable unless:
- Yaeilnorm expressly states otherwise
- The return resulted from an error on our part
- The product was damaged, defective, or incorrectly supplied
- Applicable law requires reimbursement
9. Return Address
Our return location may vary depending on:
- Product type
- Fulfillment location
- Customer destination
- Warehouse location
- Logistics arrangements
- Reason for return
For this reason, please do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.
The correct return address will be provided after your request has been reviewed and approved.
10. Preparing Your Return
Yaeilnorm mugs may contain delicate components such as sculptural handles, lids, straws, saucers, raised ceramic decorations, character details, or other artistic elements.
Returned items should therefore be packed carefully to reduce movement and impact during return transportation.
Where reasonably possible, please return:
- The main mug or product
- Original lid, if included
- Straw, if included
- Saucer, if included
- Detachable decorative components
- Other included accessories
- Product instructions or inserts
- Original protective materials
- Original product packaging
- Any other components originally supplied with the order
Fragile ceramic pieces should be securely protected against movement, impact, cracking, chipping, or breakage while in transit.
Customers are responsible for adequately packaging preference-based returns.
11. Missing Accessories or Components
Where permitted by law, a refund may be reduced if a returned product is missing items originally supplied with it.
Examples include:
- Lids
- Straws
- Saucers
- Detachable decorations
- Included accessories
- Product inserts
- Protective packaging
- Other components originally included with the product
Any applicable deduction will depend on the circumstances and relevant legal requirements.
12. Inspection of Returned Products
After receiving a return, we may inspect the item to confirm:
- Product identity
- Return eligibility
- Product condition
- Reason for return
- Included accessories
- Included components
- Condition of handles, lids, saucers, decorative elements, and other delicate features
Authorization to return a product does not necessarily mean that a refund has been finally approved.
Final refund eligibility may be determined after the returned product has been received and inspected.
13. Refunds
Once an eligible return has been received, inspected, and approved, the refund will generally be sent to the original payment method.
After Yaeilnorm submits a refund, your bank, card issuer, or payment provider may need additional time to process the transaction and display the funds in your account.
These processing times are determined by the relevant financial institution or payment provider.
14. Possible Refund Deductions
Where applicable law allows, an appropriate deduction may be made when a product has experienced a material loss in value because of:
- Missing accessories
- Missing components
- Excessive use
- Customer-caused chips, cracks, scratches, stains, or breakage
- Unauthorized alterations
- Unauthorized repairs
- Improper cleaning
- Improper handling
- Damage occurring after delivery
Any deduction will be assessed according to the specific circumstances of the return.
15. Exchanges
Exchange availability depends on current inventory.
Yaeilnorm mugs may be available in different:
- Colours
- Capacities
- Shapes
- Finishes
- Designs
- Styles
- Product variations
Because inventory changes, your preferred replacement may not always be available.
If a direct exchange cannot be arranged, the simplest available process may be to:
- Request a return for the eligible original product.
- Complete the approved return procedure.
- Place a separate order for your preferred item.
Please contact customer support before returning an item for exchange.
16. Order Cancellations
If you would like to cancel an order, contact us as soon as possible after placing it:
Email: service@yaeilnorm.com
We will make reasonable efforts to process your request before fulfillment begins.
Cancellation cannot be guaranteed once an order has entered:
- Processing
- Picking or packing
- Protective packaging
- Fulfillment
- Shipping preparation
- Dispatch
If your package has already shipped, you may need to follow the applicable return process after receiving it.
17. Refunds for Successfully Canceled Orders
If an order is successfully canceled after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the relevant payment provider.
Your financial institution may require additional processing time before the refunded amount appears.
18. Refused or Unclaimed Packages
Refusing a delivery does not automatically make an order eligible for a full refund.
If a package is refused, remains unclaimed, or is returned to the sender, contact us so we can review factors including:
- Shipment status
- Carrier charges
- Product condition
- Condition of fragile ceramic components
- Return eligibility
- Other relevant circumstances
Where legally permitted, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a preference-based refund.
19. International Returns
International returns may involve additional:
- Shipping expenses
- Customs procedures
- Carrier requirements
- Documentation
- Transit time
- Protective packaging requirements
Because ceramic mugs and sculptural drinkware can be fragile, appropriate protective packaging may be particularly important for international returns.
Please contact us before sending any international return.
Except where responsibility cannot legally be excluded, Yaeilnorm is not responsible for unnecessary shipping expenses or customs charges resulting from a return being sent without following the instructions provided by our customer support team.
20. Consumer Rights
This Return & Refund Policy is intended to supplement, rather than replace, rights provided by applicable consumer laws.
Depending on your country, state, province, or region, you may have additional statutory rights concerning:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or restrict rights that cannot lawfully be excluded.
If mandatory consumer protection legislation provides you with greater rights than this policy, those statutory rights will continue to apply.
21. Contact Us
For questions concerning returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact:
Brand: Yaeilnorm
Website: yaeilnorm.com
Legal Entity:
Chongqing Anxinlong Technology Co., Ltd.
Registered Address:
No. 56-12, Wenxingge Street, Hechuan District, Chongqing (Burden 4)
Unified Social Credit Code:
91500103MAE97QWH21
Customer Support Email:
service@yaeilnorm.com
For questions relating to an existing order, please provide your order number and the email address used during checkout.
For damaged mugs or other fragile drinkware, please also provide clear photographs showing the product and its packaging so that our team can review the issue efficiently.
For your security, please do not send full payment-card numbers, CVV/security codes, or account passwords by email.
yaeilnorm.com is operated by Chongqing Anxinlong Technology Co., Ltd.