Contact Us
Contact Yaeilnorm
Welcome to Yaeilnorm.
We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.
For questions about our mugs, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.
1. Email Customer Care
Email: service@yaeilnorm.com
We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).
If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.
For product or after-sales enquiries, it is helpful to provide:
• Product name
• Order number, where applicable
• A short explanation of your question or issue
• Clear photographs, when relevant
• A brief video if the issue concerns the mug's condition, lid, handle, straw, saucer, decorative details, or another product feature
Providing complete information from the beginning can help us review your request more quickly.
2. Customer Service Hours
Support Email:
service@yaeilnorm.com
Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Enquiries received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.
3. Order, Delivery & After-Sales Assistance
Our customer care team can provide assistance with:
• Order status and tracking information
• Shipping and delivery questions
• Mug and product information
• Product use and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and other after-sales matters
• Product dimensions, features, and materials
• Business, bulk-order, and wholesale enquiries
When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.
If a mug or other product arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.
4. Mug & Product Support
Yaeilnorm curates creative ceramic mugs and drinkware across three distinctive collections:
Modern Ritual Collection
Contemporary and sculptural mugs designed around modern forms, textures, thoughtful proportions, and refined everyday drink rituals.
Dreamy Sweet Mug Collection
Soft, charming, and playful mugs featuring dreamy colors, character-inspired details, whimsical shapes, and other cheerful design elements.
Whimsical Art Collection
Expressive and imaginative mugs featuring artistic forms, sculptural details, unusual silhouettes, and creative decorative elements.
If you need assistance with a Yaeilnorm product, we can help with questions concerning:
• Mug dimensions and capacity
• Materials and finishes
• Handles, lids, straws, saucers, and included accessories
• Decorative and sculptural details
• Product care and cleaning
• Product variations
• Recommended use
• General product information
Specifications and included components may differ from one design to another, so please include the product name when contacting us.
5. Business & Wholesale Enquiries
Yaeilnorm welcomes enquiries from retailers, distributors, commercial purchasers, home and lifestyle businesses, gift retailers, drinkware-focused businesses, and other potential partners.
For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:
To help us identify your request, you may use:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.
6. Company Information
Brand: Yaeilnorm
Website: yaeilnorm.com
Legal Entity:
Chongqing Anxinlong Technology Co., Ltd.
Registered Address:
No. 56-12, Wenxingge Street, Hechuan District, Chongqing (Burden 4)
Unified Social Credit Code:
91500103MAE97QWH21
For additional business consultation, you may contact our foreign trade manager, Wang Yuhan.
Phone: +8613725113149
Customer Support Email:
service@yaeilnorm.com
yaeilnorm.com is owned and operated by Chongqing Anxinlong Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.
How We Can Help
From finding a mug that suits your style to receiving, using, and caring for your order, we want your experience with Yaeilnorm to remain clear and straightforward.
Whenever you need assistance, contact us at:
Thank you for shopping with Yaeilnorm.